Privacy Policy

1. Introduction

Sound Auto Electrics ("we", "us", "our") is an automotive electrical and air conditioning repairer located at 25 Hurrell Way, Rockingham WA 6168. We are committed to protecting the privacy of our customers and website visitors. This policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988.

2. Information We Collect

When you contact us, request a quote, or book a service, we may collect:

• Your name, phone number, and email address.
• Your vehicle details (make, model, year, and registration).
• Details of the issue or service you are requesting, as provided in your quote enquiry.
• Any correspondence you send us, including emails and phone messages.

We do not collect sensitive information such as health, financial, or government identifiers unless you voluntarily provide it.

3. How We Use Your Information

We use your personal information to:

• Respond to your quote requests and service enquiries.
• Schedule and carry out repairs and servicing on your vehicle.
• Communicate with you about your booking or repair status.
• Maintain records of work performed for warranty and service history purposes.
• Improve our services, website, and customer experience.

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share it only with:

• Service providers who help us operate our business (e.g. booking or CRM tools), under strict confidentiality obligations.
• Regulatory authorities where required by law, such as licensing bodies relevant to our RTA Licence #AU64696 and Repairers Licence #MRB11981.

5. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. Information submitted through our website quote form is transmitted over a secure connection and stored within our customer management system.

6. Cookies & Website Analytics

Our website may use cookies and analytics tools to understand how visitors use the site and to improve its performance. These tools collect anonymous, aggregated data and do not identify you personally. You can disable cookies in your browser settings at any time.

7. Access & Correction

You may request access to, or correction of, the personal information we hold about you. To do so, please contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: